A year later Nexon has finally answered my ticket..

The past year I was playing Dungeon Fighter Online (DFO) but stop for a month. When I had returned, all my bought cash shop gear had gone missing and this was worth almost $40 and some loose change. So I did what everyone else would do... complain about it to Nexon in a ticket. Doing so I waited, and waited, soon it became months and had heard nothing from Nexon. Just yesterday I went back on to play a bit which I had bought some more cash shop gear. When I logged in I wanted to see what was new Avatars for the game. Then I notice I had a little over 300,000 Prepaid Nexon. So I thought it was some kind of glitch. So I went and bought a few things and logged out and back in. Checking back on the credit it was still in tact.  Went to investigate and look through my tickets and they finally look through it : D Its a great time to get it cause of Black Friday & Christmas coming up. The only problem (not really) that its 3 weeks till the credits expires. Better then nothing huh?

Greetings, Thank you for your patience regarding this issue. I am very sorry to hear that your account may have been compromised. I can understand how upsetting this may be for you, and I sincerely apologize for the time it took to respond to your issue. After an extensive investigation, I am very sorry to inform you that we are unable to recover the items and gold that was lost on your account. However, as an appreciation for your patience and for being a loyal player, your account will be gifted with the "Loyalty Compensation Package" containing the following through the Item Redemption page: 10 Lost Treasures 10 Life Tokens 20 Chaos Stones 25 Golden Apples 10 Southern Dale Passes 5 Skeleton Key Fragments Furthermore, an adjusted amount of NX will be granted to your account. This amount will expire within THREE weeks of receiving this ticket notice. Once the NX has expired, no further reimbursements will be given once it has been issued. I understand that this package will not suffice for the real value of your time and characters, and I am truly sorry for the inconvenience this may have has caused you. To prevent this from occurring again, I strongly recommend that the following security precautions are made: - Change your password. I recommend that you use a new password that has not been used before. Please be sure that your password is at least 10 characters in length containing all of the following: one UPPERCASE letter, one lowercase letter, one number, and one symbol (Ex: !#$%). - Update the security questions on your account. - Update or create a Goblin Pad Pin. - Run a virus /spyware check on your computer in order to make sure there are no malicious programs or "Trojan Horse" type key loggers installed and running. As a reminder, please change your password every three months. I also do not recommend that you recycle any old passwords if they have already been used or are currently in use within this or another service on the internet. Additional security information can be found on our website at http://dungeonfighter.nexon.net/Support/Security.aspx. Please note that this response is only for your compromised investigation. If you have any other issues regarding your account, you must submit a new ticket detailing the situation. Thank you for your continued patience while we continue our efforts to improve your overall gaming experience. Sincerely, The DFO Support Team Nexon America Inc.